Phil Matier: Bart Ridership Drops Low

Phil Matier
Tuesday, January 22nd
BART riders customer satisfaction continues to fall. The latest survey from the transit agency finds only 56 percent of respondents say they're satisfied with the service. KCBS Radio, KPIX-5, and Chronicle Insider Phil Matier explains that the ridership figures have dropped from 440,000 to 425,000.