Melissa Culross/KCBS Radio

Online System For SF Parking Tickets And FasTrak Goes Down

Melissa Culross
January 28, 2019 - 2:31 pm

SAN FRANCISCO — Drivers trying to pay San Francisco parking tickets or reload their FasTrak pass have been experiencing headaches with the online system for days. 

The third-party system has been down since Saturday, according to the Metropolitan Transportation Commission and there's no estimate for when the electronic service will be restored. 

With drivers venting on social media about the technical difficulties, the SFMTA has been directing them to mail in their payments or challenges to citations or show up at their customer service office on Van Ness Avenue. 

"This does have a significant impact and we're working with the vendor to find a solution as soon as possible," said Paul Rose, a spokesman for the SFMTA.

Any late fees that may occur due to the glitch will be waived, the SFMTA said.

The problem extended to FasTrak's telephone customer service line. 

"Our systems are currently experiencing service interruptions," a FasTrak message on Facebook said. "We apologize for any inconvenience and appreciate your patience."